Frequently Asked Questions
To learn more, Click on any of the headings to expand.
Ordering Products
Cookies must be enabled in your browser or on your mobile device to use the automated Shopping Cart on our website. Click the PRODUCTS page link to select the products you want to order. Choose the desired quantity then click “Add to Cart”. You will see the number of products you have ordered appear on the Shopping Cart icon on the top-right of your screen or at the bottom of the drop-down menu for mobile devices.
When you have selected all of your products and quantities in your shopping cart and are ready to proceed to Checkout, click on the Shopping Cart icon (on top-right of your screen) and you will be redirected to the View Cart page. Verify your order and proceed to fill out the required form. Please double check all details, including email address and shipping address. Once all of your information has been processed, you can submit your order. You will receive a verification email containing your order information and payment details.
On the Order Confirmation page, you will see your order number and instructions for sending payment via Interac e-Transfer. Orders will ship or delivered only after payment has been received.
Once your Interac e-Transfer has been received, your order will be processed and will be delivered the same day within the GTA and shipped the next business day outside the GTA. Your Xpresspost tracking number will be emailed to you as soon as it’s available.
Do not drive, operate machinery, or perform other hazardous activities while using our products. Use of our products may cause dizziness, drowsiness and impaired judgement. Do not use our products with alcohol as this may increase these effects. Do not use our products with other medications that may cause drowsiness, including antidepressants, antihistamines, sedatives, pain relievers, anxiety medications, seizure medications and muscle relaxants.
Payments and Fees
Currently, we only accept Interac email transfers and cash on delivery for product payments. For instructions on how to send a secure Interac payment consult your financial institution or visit the instructional link below. Please note that Interac email transfers can only be arranged through Canadian financial institutions. Please also note that Interac e-Transfers through TANGERINE BANK can take an additional 1-2 business days to be received. If you have any questions, you can contact us via email.
WE DO NOT ACCEPT PayPal or CREDIT CARD PAYMENTS.
We only offers refunds if your shipment is unrecoverable or lost. If your shipment is lost, we will send you a replacement shipment valued up to $200 of your original order free of charge. We will only do this once. Repeated unrecoverable or lost shipments will not be refunded. We do not offer refunds of any kind for late order arrivals due to postal issues.
Product Info
There are many potential benefits when using our products, although these have not been scientifically proven in all cases.
Benefits for specific disorders and conditions include:
Multiple Sclerosis | Spinal Cord Injury | Cancer | HIV | Arthritis | Epilepsy | ADD/ADHD | Eating Disorders | Auto Accidents | Alzheimer’s Disease | Brain Injury | Chronic Pain | Nausea | Colitis/Crohn’s Disease | Kidney Failure | Fibromyalgia | Irritable Bowl Syndrome (IBS) | Migraines | Muscular Dystrophy | Back & Neck Injuries
Do not drive, operate machinery, or perform other hazardous activities while using our products. Use of our products may cause dizziness, drowsiness and impaired judgement. Do not use our products with alcohol as this may increase these effects. Do not use our products with other medications that may cause drowsiness, including antidepressants, antihistamines, sedatives, pain relievers, anxiety medications, seizure medications and muscle relaxants.
Sameday Delivery & Canada Post
Our products are shipped in standard generic prepaid Xpresspost envelopes. Our products are vacuum sealed and bubble wrapped for maximum protection and freshness. All external packaging is unbranded and does not reveal the package contents.
All orders within the GTA are delivered within 3-5 hours from the time you order
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Shipping times depend on your geographic location in Canada and whether you live in a remote area or large urban centre. All products are shipped via Canada Post Xpresspost. Typical delivery times are within 2 to 3 business days of product shipment. Remote areas may require additional time to deliver your products.
Under no circumstances will we ship outside of Canada or use third party shippers.
If you do not receive your order within 2 to 3 days after the expected arrival date, email us and we will contact Canada Post. Package tracing can take up to 5 business days to complete. If your shipment is located, we will re-ship it to you. Please be aware standard shipping times apply. If your shipment is unrecoverable or lost, we will send you a replacement shipment valued up to $200 of your original order free of charge. We will only do this once. Repeated unrecoverable or lost shipments will not be refunded. We do not offer refunds of any kind for late order arrivals due to postal issues.
If you do not receive your order within 2 to 3 days after the expected arrival date, email us and we will contact Canada Post. The most likely scenario is:
1. The Shipment was delivered to the wrong mailbox;
2. In rare cases, a delivery scan is entered into Canada Post’s system before the item is delivered.
Please be aware that package tracing can take up to 5 business days to complete. If your shipment is located, we will re-ship it to you. Please be aware standard shipping times apply. If your shipment is unrecoverable or lost, we will send you a replacement shipment valued up to $200 of your original order free of charge. We will only do this once. Repeated unrecoverable or lost shipments will not be refunded. If you live in an apartment or condominium, contact the front desk, security or mail room to confirm if someone else accepted the item on your behalf and around your property to see if the item was left in another location. For Community mailboxes, check for the item or parcel compartment key.
If order tracking indicates your shipment is headed to the wrong address, it’s likely the result of an error at Canada Post. Shipment errors are rare but do happen. Please contact us if your order indicates it has not shipped to the correct address promptly.
Your order tracking number will be emailed before its been scanned in at the post office. Until it has been scanned into Canada Post’s system, your order tracking number will not appear on the Canada Post website. Please try entering your tracking number again several hours later to verify it’s working and correct. If your tracking number still doesn’t work, please email orders@buymykush.ca and we’ll try and resolve the issue.
Orders shipped to remote locations (Nunavut, Yukon, Northern Quebec, etc.) experience much higher postal losses and thefts than average. Therefore, if you live in a remote location we cannot offer delivery guarantees and you are ordering at your own risk regardless of the reason for lost or unrecoverable shipments.
